LIMITED PIECES ONLY, PLEASE BE SURE OF YOUR SIZE BEFORE CHECKOUT

LIMITED PIECES ONLY, PLEASE BE SURE
OF YOUR SIZE BEFORE CHECKOUT
 

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Connect with our Client Service via WhatsApp from Monday to Saturday 9:00 – 17:00

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Customer Service
Email: customercare@altpard.com

During busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as your order is sent. For more information, visit the FAQs

Press
Email: press@altpard.com

If you’re a journalist and require images for editorial purposes, please email your requests to press@altpard.com

Retail Partners and Sales
Email: sales@altpard.com

Depending on the status of your order, it may be possible to cancel an item or change its size. However, please note that we are unable to combine or add items to existing orders. If you need to make any amendments to your purchase, please contact our Customer Care team as soon as possible, and we will do our best to assist you.

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Preorder Information: Responsible Consumption

Thank you for helping us. Preorders assist us in avoiding garment overproduction, thus preventing pollution and wastage of resources.

Below is some important information about our preorders:

  1. Payment at the time of preorder: To ensure secure transactions and prevent fraud, products are charged at the moment of placing the preorder.

  2. Estimated shipping time: After placing the preorder, products may take 10 to 15 days to be shipped. Some items may be shipped even up to 2 days later based on availability.

  3. Personalized communication: A private agent from Altpard will contact you once the preorder is placed to provide all necessary information about your order.

Thank you again for supporting our approach to responsible consumption through preorders. If you have any further questions or need more information, please do not hesitate to contact us. We hope you enjoy your purchase!

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