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Use one of the following methods to contact us.
Frequently asked questions
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Connect with our Client Service via WhatsApp from Monday to Saturday 9:00 – 17:00
Contact Email
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GENERAL CONTACTS
Customer Service
Email: customercare@altpard.com
During busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as your order is sent. For more information, visit the FAQs
Press
Email: press@altpard.com
If you’re a journalist and require images for editorial purposes, please email your requests to press@altpard.com
Retail Partners and Sales
Email: sales@altpard.com
Can I amend or cancel an item from my order?
Depending on the status of your order, it may be possible to cancel an item or change its size. However, please note that we are unable to combine or add items to existing orders. If you need to make any amendments to your purchase, please contact our Customer Care team as soon as possible, and we will do our best to assist you.
How do I contact your PR or Buying Team?
You can send an email to the following addresses:
- Press and media: press@altpard.com
- Potential contributors – photographers, fashion journalists or editors: press@altpard.com
- Wholesale: sales@altpard.com
How can I exchange or return an item?
Please refeer to customer service or contact us
