Frequently Asked Questions
Read the ALTPARD Frequently Asked Questions. If the FAQs don’t resolve your concerns, please visit our Contact Us page for further assistance.
Payment Options
The ALTPARD Online store accepts the following payment methods
(i) Credit cards
(ii) PayPal
Do I need an account to place an order?
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
- Track your orders and review past purchases
- Request an exchange or return directly from your account
- Save your address and card details so you can shop even quicker in future
- Be invited to online events, exclusive products and special promotions
If you forgot your password please click here to change it or followe the ‘forgot password’ instructions on the Log-in/Registration page. You will receive a new password.
How do I reset my password?
If you forgot your password please click here to change it or followe the ‘forgot password’ instructions on the Log-in/Registration page. You will receive a new password.
Can I amend or cancel an item from my order?
Depending on the status of your order, it may be possible to cancel an item or change its size. However, please note that we are unable to combine or add items to existing orders. If you need to make any amendments to your purchase, please contact our Customer Care team as soon as possible, and we will do our best to assist you.
How do I contact your PR or Buying Team?
You can send an email to the following addresses:
- Press and media: press@altpard.com
- Potential contributors – photographers, fashion journalists or editors: press@altpard.com
- Wholesale: sales@altpard.com
How do I redeem an existing Gift Card?
If you need to redeem a Gift Card, please contact our Customer Care team for assistance in placing your order. Alternatively, you can redeem the gift card by using the coupon code section on both the cart and checkout pages.
How can I exchange or return an item?
Please refeer to customer service or contact us
Data security
To help ensure that your shopping experience is safe, ALTPARD utilizes Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. When SSL is enabled, you will see a padlock at the top of your browser. Click on this to access information about the SSL digital certificate registration. Additionally, you’ll notice that the URL field at the top of your browser begins with ‘https:’ instead of the normal ‘http:’. This indicates that you are in secure mode.
Rest assured that your personal information is kept private and confidential. At no point will we rent or sell it. Please note that ALTPARD may use your contact details to inform you about new arrivals, exclusive products, and services via email. If you prefer not to receive these updates, please unsubscribe from our mailing list.