Delivery
ALTPARD ships worldwide and you’ll be able to track your order at any time. The cost of shipping will be calculated at the checkout. The delivery for Colombia is free.
Your order will be delivered to the delivery address you specify when placing your order
Products comprised within the same order cannot be delivered to different addresses.
f your delivery address is geographically remote, for example, certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any region that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.
If you order Product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for the payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included then you will responsible for reclaiming duty directly from your local customs office.
In certain circumstances our delivery partner may provide you with the following optional services when delivering your order, such as (a) signature release: opting out of the requirement to provide a signature on delivery; and/or (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; and/or (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) re-directing to a collection point: collecting your package from a collection point nearby. By selecting any of these services provided by our delivery partner, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that ALTPARD shall bear no responsibility or liability for any loss or damage that may result from delivering your order in accordance with your request.
Please also note that you must comply with all applicable laws and regulations of the region for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.
Delivery Time
COORDINADORA (COLOMBIA ONLY)
Delivery within 2-7 days
DHL EXPRESS
Delivery within 4-7 days
Risk & Ownership
The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.
Pre-Orders
All items are available to ship unless it is a pre-order item. Customers will be placed on a priority waiting list for pre-order items. All pre-order items have an estimated ship date, which indicates the date that the item will ship out from the warehouse, but these items may arrive sooner or later than specified. The estimated shipping date is published online. ALTPARD is not liable for delays, cancellations, or changes to pre-ordered items made during production.
Credit cards are charged at the time of the pre-order, subject to our usual fraud checks. If a pre-ordered item will not ship out by the estimated shipping date, the customer will be notified and, at the customer’s election, either refunded in full or provided with an updated estimated shipping date. If an order includes both available and pre-ordered items, at least two separate deliveries will be most likely made to the customer.
Price & Payments
The price of Products is as quoted on the Site from time to time.
The currency will be set according to your location and displayed at checkout. Please note that $ always refers to USD or COP
Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.
The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product’s correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection.
Payment for all orders must be made by PayPal, credit, or debit card on the checkout page. We accept payment by most major credit and debit cards.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. We also carry out a standard pre-authorization check on your payment card, and Products will not be dispatched until this pre-authorization check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms and conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.
RETURNS POLICY
RETURNS
Returned Products must conform to our returns policy below. You have a legal obligation to take reasonable care of the Products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:
The products purchased on the Website can be returned within seven (7) days of receipt. Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags;
Footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
All shoes must be tried on a carpeted surface until you have decided to keep them.
Shoes should be returned in their original, undamaged shoe box as this is considered part of the product.
Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
If the Product comes with a security tag this should be left on;
Hosiery and should only be returned if it is unopened and is in its original package; and
Remember that items such as sunglasses, fragrance, hats, scarfs, underwear, ligerine, swimwear, promotional, sale and discounted items, and customized items cannot be returned.
Your items must be returned in the original packaging, including boxes, bags and other packaging materials
If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s) or the package may be sent back to you. RETURNS THAT ARE DAMAGED WILL NOT BE ACCEPTED AND WILL BE RETURNED TO THE CUSTOMER.
Please note that orders must be returned from within the same country they were originally shipped to. You are responsible for the shipping and customs costs associated with the return of the products. To return merchandise, please use the provided return label.
Remember that items such as sunglasses, fragrance, hats, scarfs, underwear, ligerine, swimwear, promotional, sale and discounted items, and customized items cannot be returned.
REFUNDS
Once your package is receive, please allow three (3) to seven (7) business days for your return to be processed. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.
The time needed to process your refund may vary based on the payment method used.
• Credit card: our bank will reimburse you within seven (10) business days of the return acceptance confirmation e-mail. The time it takes to restore the credit back to your account depends on the credit card issuer.
The costs of shipping and any import taxes or other taxes and duties paid are non-refundable.
FINAL SALE
The products identified as “Final Sale” are not eligible for return, exchange or store credit.
REPAIRS
ALTPARD will repair without charges any damaged bracelets, necklaces and earrings, if the damage occurs within three (3) months of purchase. Any of those items damaged over 3 months from the purchase date are subject to repair fees. The customer is responsible for all shipping charges.
To request a repair please email us at customerservice@altpard.com with a brief explanation of your repair request. You will receive an email in which ALTPARD indicate if the repair proceeds.
FAULTY PRODUCTS
If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.
