LIMITED PIECES ONLY, PLEASE BE SURE OF YOUR SIZE BEFORE CHECKOUT

LIMITED PIECES ONLY, PLEASE BE SURE
OF YOUR SIZE BEFORE CHECKOUT
 

Frequently Asked Questions

Read the ALTPARD Frequently Asked Questions. If the FAQs don’t resolve your concerns, please visit our Contact Us page for further assistance.

The ALTPARD Online store accepts the following payment methods

(i) Credit cards

(ii) PayPal

You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:

  • Track your orders and review past purchases
  • Request an exchange or return directly from your account
  • Save your address and card details so you can shop even quicker in future
  • Be invited to online events, exclusive products and special promotions

If you forgot your password please click here to change it or followe the ‘forgot password’ instructions on the Log-in/Registration page. You will receive a new password.

If you forgot your password please click here to change it or followe the ‘forgot password’ instructions on the Log-in/Registration page. You will receive a new password.

Depending on the status of your order, it may be possible to cancel an item or change its size. However, please note that we are unable to combine or add items to existing orders. If you need to make any amendments to your purchase, please contact our Customer Care team as soon as possible, and we will do our best to assist you.

You can send an email to the following addresses:

If you need to redeem a Gift Card, please contact our Customer Care team for assistance in placing your order. Alternatively, you can redeem the gift card by using the coupon code section on both the cart and checkout pages.

To help ensure that your shopping experience is safe, ALTPARD utilizes Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. When SSL is enabled, you will see a padlock at the top of your browser. Click on this to access information about the SSL digital certificate registration. Additionally, you’ll notice that the URL field at the top of your browser begins with ‘https:’ instead of the normal ‘http:’. This indicates that you are in secure mode.

Rest assured that your personal information is kept private and confidential. At no point will we rent or sell it. Please note that ALTPARD may use your contact details to inform you about new arrivals, exclusive products, and services via email. If you prefer not to receive these updates, please unsubscribe from our mailing list.

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Preorder Information: Responsible Consumption

Thank you for helping us. Preorders assist us in avoiding garment overproduction, thus preventing pollution and wastage of resources.

Below is some important information about our preorders:

  1. Payment at the time of preorder: To ensure secure transactions and prevent fraud, products are charged at the moment of placing the preorder.

  2. Estimated shipping time: After placing the preorder, products may take 10 to 15 days to be shipped. Some items may be shipped even up to 2 days later based on availability.

  3. Personalized communication: A private agent from Altpard will contact you once the preorder is placed to provide all necessary information about your order.

Thank you again for supporting our approach to responsible consumption through preorders. If you have any further questions or need more information, please do not hesitate to contact us. We hope you enjoy your purchase!

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