PRIVACY POLICY
Type and source of Data
Browsing data
The computer systems and software procedures in charge of the Website’s operation acquire, during their normal operation, some personal data (so-called log files) the transmission of which is implicit in the use of internet communication protocols.
This information is not collected in order to associate it with identified data holders but because of its very nature, can allow the identification of users through treatment and integration with data held by third parties. This category includes the IP addresses or domain names of the computers used by the users to connect to the Website, URI (Uniform Resource Identifier) form addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (done, error, among others) and other parameters concerning the user’s operating system and computer environment.
These data are used with the sole purpose of obtaining anonymous statistical information concerning the use of the Website and to check its correct operation.
Personal Data voluntarily provided by the data subject
ALTPARD collects and will process the Personal Data you directly and voluntarily provided through the Website in order to register to the Website for receiving information on products and services and/or to contact our customer service, as well as those which you may provide by completing the customer contact card at the boutiques.
Personal Data means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address, phone number or other contact information, whether at work or at home.
Furthermore, sending e-mail messages through the Website and to the addresses mentioned on the Website, which is done on the basis of a freely chosen, explicit, and voluntary option, entails acquisition of the sender’s address, which is necessary in order to reply to any request, as well as of such additional Personal Data as is contained in the message(s).
Protecting Children
We take special care to protect the safety and privacy of children. Our site is a general audience site. Nevertheless, we do not permit children under age 18, to register on our site for any product or service. We do not collect or solicit personal information about users under age 18. Children under age 18 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in your children’s online activities and use parental control or other Internet filtering technology to supervise your children’s access to the Internet.
Purpose of processing
Your Personal Data may be processed for the following purposes:
To respond to and meet all your requests and thus manage your relationship with the trademark ALTPARD.
To fulfill of all the obligations imposed by laws and regulations currently in force.
Furthermore, and subject to your prior consent, your Personal Data may be included in ALTPARD customer data base, the boutiques ALTPARD and/or the companies that have direct relation with the trademark ALTPARD and related trademarks, and processed for the following purposes:
For the preparation of studies, analysis and statistical and/or market researches, with relation to your preferences on our products, so that a service personalized to your needs may be offered, and to promote other activities that may be of your interest.
For sending information and promotions, including of a commercial nature, advertising material, catalogues and invitations to events, related to ALTPARD products and services, the boutiques ALTPARD and/or the products and services of the companies that have direct relation with the trademark ALTPARD and related trademarks (by post, telephone, email and other form of electronic communication).
Method of processing
Your Personal Data will be processed by suitable means using electronic or automated computer and telematics tools, or manually and on hard copy, exclusively for the purposes for which they have been collected, guaranteeing the security and confidentiality of data processed.
Your Personal Data will be processed by the ALTPARD and the boutiques ALTPARD internal staff (employees and collaborators) duly authorized as person in charge of their processing within the scope of the performance of their duties, and possibly by external parties whenever necessary and/or instrumental for the execution of the above-mentioned purposes (e.g. service provider, couriers, technicians in charge of IT maintenance, companies used by ALTPARD for the organization and/or management of promotional campaigns for its products or services, among others).
Please be also informed that in the event that you consent to your Personal Data processing for purposes referred to at letters (c) and (d) of the previous paragraph 2, your data should be automatically visible at all the boutiques ALTPARD and/or the companies that have direct relation with the trademark ALTPARD and related trademarks.
Nature of the provision of personal data
The provision of Personal Data is optional.
However, if you wish to receive information on ALTPARD products and services and/or the boutiques ALTPARD and/or contact our customer service, it is necessary to fill in all mandatory fields of the relevant forms.
The processing of your Personal Data for the purposes referred to at letters (c) and (d) is subject to your prior and explicit consent. Refusal to give your consent may result in our not being able to inform you of any initiatives that may interest you and/or send you any other information of a commercial nature on products, initiatives and events of ALTPARD, the boutiques ALTPARD and/or the companies that have direct relation with the trademark ALTPARD and related trademarks.
You may at any time revoke your consent to your Personal Data processing, sending an email at customercare@altpard.com, or using the unsubscribe link which is included on all of our commercial electronic communication.
Communication and dissemination of data
Whenever necessary and/or instrumental to the above-mentioned purposes, your Personal Data may be processed by other entities acting as data processor, belonging to the following categories:
Boutiques ALTPARD and/or the companies that have direct relation with the trademark ALTPARD and related trademarks.
Companies, consultants and firms providing assistance and/or consulting or performing related services that are instrumental to data processing on behalf of ALTPARD.
Your Personal Data will not be disclosed to third parties outside ALTPARD, the boutiques ALTPARD and/or the companies that have a direct relation with the trademark ALTPARD and related trademarks, to be used for their own promotional purposes or referred to products, services or initiatives not arising from ALTPARD, the boutiques ALTPARD and/or the companies that have a direct relation with the trademark ALTPARD and related trademarks and shall not under any circumstances be disseminated to unknown persons.
Data subject’s rigths
Users may exercise their right to access, integrate, update, rectify and cancel sending an email at customercare@altpard.com
The owner of the Personal Data guarantees the truthfulness and accuracy of the personal data provided to ALTPARD and/or to the boutiques ALTPARD.
Contacts
Any request relating to your Personal Data regarding this privacy policy may be addressed to:
ALTPARD
Email: customercare@altpard.com
ALTPARD reserves the right to amend this privacy policy at any time. The version published on the website is the one currently in force.
TERMS AND CONDITIONS
The following general terms and conditions of sale govern the sale of merchandise on the website altpard.com (hereinafter the “Terms”). This document together with all documents posted on our Website constitute a binding, final and integrated agreement between you and ALTPARD. Please read carefully these Terms, our Privacy Policy and the Terms and Conditions of the Use of the website altpard.com (hereinafter the “Website”).
Terms and Privacy Policy and terms and conditions of website use
These Terms may be modified. It is your responsibility to read them periodically, as those that are in effect will be applicable at the time of placing orders.
Our Data
The sale of products through this Website is made by ALTPARD. (hereinafter “ALTPARD”), a Colombian company. Email customercare@altpard.com.
Your data
The purchase of merchandise through the Website is strictly limited to parties who can lawfully enter into contracting on the internet In order to make purchases on the Website you will be required to provide your personal data. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The information or personal data you provide will be treated in accordance with the provisions of the Privacy Policy. By using this Website, you agree with the processing of such information and data, stating that all information or data you provide is truthful, and corresponds to reality.
Availability
Products offered through the Website are for purchases and worldwide delivery.
Orders
To place an order, you must follow the online purchase procedure. All orders are subject to acceptance and availability. Once your order has been placed, you will receive an email acknowledging the details of your order; this email is not an acceptance of your order, just a confirmation that we have received it.
Acceptance of your order will be perfected when we ship the merchandise, at which time you will receive a second email confirming that your order has been shipped.
Your use of the Website to purchase merchandise indicates your agreement to follow and to be
bound by these
Availability of Products
All orders for products are subject to availability. In the event of supply difficulties or because products are no longer in stock, we will inform you by email about the cancellation of the order, and ALTPARD will reimburse you.
Delivery
ALTPARD ships worldwide and you’ll be able to track your order at any time. The cost of shipping will be calculated at the checkout. The delivery for Colombia is free.
Your order will be delivered to the delivery address you specify when placing your order
Products comprised within the same order cannot be delivered to different addresses.
f your delivery address is geographically remote, for example, certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any region that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.
If you order Product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for the payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included then you will responsible for reclaiming duty directly from your local customs office.
In certain circumstances our delivery partner may provide you with the following optional services when delivering your order, such as (a) signature release: opting out of the requirement to provide a signature on delivery; and/or (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; and/or (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) re-directing to a collection point: collecting your package from a collection point nearby. By selecting any of these services provided by our delivery partner, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that ALTPARD shall bear no responsibility or liability for any loss or damage that may result from delivering your order in accordance with your request.
Please also note that you must comply with all applicable laws and regulations of the region for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.
Delivery Time
COORDINADORA (COLOMBIA ONLY)
Delivery within 2-7 days
DHL EXPRESS
Delivery within 4-7 days
Risk & Ownership
The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.
Pre-Orders
All items are available to ship unless it is a pre-order item. Customers will be placed on a priority waiting list for pre-order items. All pre-order items have an estimated ship date, which indicates the date that the item will ship out from the warehouse, but these items may arrive sooner or later than specified. The estimated shipping date is published online. ALTPARD is not liable for delays, cancellations, or changes to pre-ordered items made during production.
Credit cards are charged at the time of the pre-order, subject to our usual fraud checks. If a pre-ordered item will not ship out by the estimated shipping date, the customer will be notified and, at the customer’s election, either refunded in full or provided with an updated estimated shipping date. If an order includes both available and pre-ordered items, at least two separate deliveries will be most likely made to the customer.
Price & Payments
The price of Products is as quoted on the Site from time to time.
The currency will be set according to your location and displayed at checkout. Please note that $ always refers to USD or COP
Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.
The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product’s correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection.
Payment for all orders must be made by PayPal, credit, or debit card on the checkout page. We accept payment by most major credit and debit cards.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. We also carry out a standard pre-authorization check on your payment card, and Products will not be dispatched until this pre-authorization check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms and conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.
COOKIE POLICY
About this cookie policy
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.
You can at any time change or withdraw your consent from the Cookie Declaration on our website
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: altpard.com
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What are cookies ?
How do we use cookies ?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use ?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: TThese are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
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How can I control the cookie preferences ?
Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
