TERMS AND CONDITIONS
The following general terms and conditions of sale govern the sale of merchandise on the website altpard.com (hereinafter the “Terms”). This document together with all documents posted on our Website constitute a binding, final and integrated agreement between you and ALTPARD. Please read carefully these Terms, our Privacy Policy and the Terms and Conditions of the Use of the website altpard.com (hereinafter the “Website”).
Terms and Privacy Policy and terms and conditions of website use
These Terms may be modified. It is your responsibility to read them periodically, as those that are in effect will be applicable at the time of placing orders.
Our Data
The sale of products through this Website is made by ALTPARD. (hereinafter “ALTPARD”), a Colombian company. Email customercare@altpard.com.
Your data
The purchase of merchandise through the Website is strictly limited to parties who can lawfully enter into contracting on the internet In order to make purchases on the Website you will be required to provide your personal data. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The information or personal data you provide will be treated in accordance with the provisions of the Privacy Policy. By using this Website, you agree with the processing of such information and data, stating that all information or data you provide is truthful, and corresponds to reality.
Availability
Products offered through the Website are for purchases and worldwide delivery.
Orders
To place an order, you must follow the online purchase procedure. All orders are subject to acceptance and availability. Once your order has been placed, you will receive an email acknowledging the details of your order; this email is not an acceptance of your order, just a confirmation that we have received it.
Acceptance of your order will be perfected when we ship the merchandise, at which time you will receive a second email confirming that your order has been shipped.
Your use of the Website to purchase merchandise indicates your agreement to follow and to be
bound by these
Availability of Products
All orders for products are subject to availability. In the event of supply difficulties or because products are no longer in stock, we will inform you by email about the cancellation of the order, and ALTPARD will reimburse you.
Delivery
ALTPARD ships worldwide and you’ll be able to track your order at any time. The cost of shipping will be calculated at the checkout. The delivery for Colombia is free.
Your order will be delivered to the delivery address you specify when placing your order
Products comprised within the same order cannot be delivered to different addresses.
f your delivery address is geographically remote, for example, certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any region that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.
If you order Product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for the payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included then you will responsible for reclaiming duty directly from your local customs office.
In certain circumstances our delivery partner may provide you with the following optional services when delivering your order, such as (a) signature release: opting out of the requirement to provide a signature on delivery; and/or (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; and/or (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) re-directing to a collection point: collecting your package from a collection point nearby. By selecting any of these services provided by our delivery partner, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that ALTPARD shall bear no responsibility or liability for any loss or damage that may result from delivering your order in accordance with your request.
Please also note that you must comply with all applicable laws and regulations of the region for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.
Delivery Time
COORDINADORA (COLOMBIA ONLY)
Delivery within 2-7 days
DHL EXPRESS
Delivery within 4-7 days
Risk & Ownership
The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.
Pre-Orders
All items are available to ship unless it is a pre-order item. Customers will be placed on a priority waiting list for pre-order items. All pre-order items have an estimated ship date, which indicates the date that the item will ship out from the warehouse, but these items may arrive sooner or later than specified. The estimated shipping date is published online. ALTPARD is not liable for delays, cancellations, or changes to pre-ordered items made during production.
Credit cards are charged at the time of the pre-order, subject to our usual fraud checks. If a pre-ordered item will not ship out by the estimated shipping date, the customer will be notified and, at the customer’s election, either refunded in full or provided with an updated estimated shipping date. If an order includes both available and pre-ordered items, at least two separate deliveries will be most likely made to the customer.
Price & Payments
The price of Products is as quoted on the Site from time to time.
The currency will be set according to your location and displayed at checkout. Please note that $ always refers to USD or COP
Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.
The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product’s correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection.
Payment for all orders must be made by PayPal, credit, or debit card on the checkout page. We accept payment by most major credit and debit cards.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. We also carry out a standard pre-authorization check on your payment card, and Products will not be dispatched until this pre-authorization check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms and conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.
